VIP is an optional paid membership that unlocks extra features and abilities inside the chat rooms. It is attached to your registered account, lasts for the length of the tier you buy, and applies in the room you purchased it in. Guests cannot become VIP. Features vary by room - not every room offers the same ones.

Are webcam and voice chat included with VIP?

Webcam chat and voice chat with other users are VIP features, but they are only available in selected chat rooms, not all of them. Check the room you are in before purchasing VIP specifically for these features, as VIP is sold per room and there are no refunds.

Open the chat room you want VIP in and click Store on the left side menu (it opens on the VIP tab), or click the diamond icon at the bottom right. Choose your tier and pay by debit or credit card through our secure payment gateway.

Was I charged for a failed VIP payment?

A declined transaction is not a charge. A pending amount on your statement is an authorization hold and drops off on its own within a few days. If a completed charge appears and you did not receive your VIP, contact us with the date and amount.

VIP Membership Guide

Q: Can I buy VIP for someone else?

Yes. Open the Store in the chat room, pick a plan on the VIP tab and choose Someone else rather than buying for yourself, then supply the username of the registered user you want to give VIP to. Guests cannot become VIPs. Gifted memberships are normally processed within a few hours.

Q: Does VIP renew automatically?

No. VIP memberships do not renew automatically. You will receive a private message notification when your membership expires, and must purchase again to continue.

Q: Do you offer refunds on VIP?

No refunds are offered, with no exceptions, including for users banned for violating the terms of use. Duplicate payments are refunded.

Q: My card was declined. What do I do?

The first attempt is sent without a billing address. If your bank declines it, a billing address panel appears; enter the address your card is registered to, including both the street address and the postal code, and submit again. Each retry uses a new reference so you will not be double-charged. Many banks check the billing address before approving an online payment.

VIP is an optional paid membership that unlocks extra features and abilities inside our chat rooms. This page explains what VIP is, everything it includes, how to get it, how to give it to someone else, and our top membership, VIP+.

Looking for Gold instead?

Gold is the separate in-room currency used for virtual gifts, username changes and games. You do not need VIP to buy or use it.

Go to the Gold page →

Welcome to the VIP section. Please read the following information regarding the VIP upgrade option found in all of our chat rooms.

Features and games vary by chat room. Not every room has the same VIP features, and not every game is switched on everywhere. Some are also limited to certain ranks. Always check inside the room you are using to see what is currently available there.

What is VIP?

VIP is a paid membership attached to your registered account. It lasts for the length of the tier you buy and applies in the room you purchased it in. Guests cannot become VIP — you need a registered account first. VIP and Gold are separate things: VIP unlocks features, Gold is the currency you spend inside the room.

What features do I get?

The following is a list of special features available to VIP users. Please note that each room is subject to variations of this. Please visit the chat room to find out up to date information as to what features and options are received when upgrading to VIP.

Your own chat roomCreate and administer a room of your own.
Earn Gold fasterAccumulate Gold at a higher rate than regular users.
Special giftsSend gifts that only VIP members can give.
No text adsDisable the in-chat text advertisements.
Webcam chatSee and share webcam with other users.Selected chat rooms only
Voice chatTalk with other users.Selected chat rooms only

The full list of VIP features:

Change your username as often as you like, paid for with Gold.
Create and administer your own chat room.
Earn gold at a faster rate than regular users.
Access to gifts not available to regular users.
Share your gold with other users straight from your wallet.
Post YouTube videos directly into the chat room.
Use animated background cover images.
Switch the chat between day and night mode with one tap.
Color your mood with any color or a gradient, with an optional glow.
Check message history up to the last message history purge.
Use gradient and neon colors for names and text messages.
Receive a special diamond icon next to your name.
Appear at the top of the userlist so you are easier to find.
Easier use of the image system when posting pictures in chat.
Use a special drawing feature to sketch and share your own art.
No accidental bans by our word spam system.
Disable the in-chat text advertisements for a cleaner window.
Connect through a VPN without being kicked out automatically.
Webcam chat with other users. (selected chat rooms only)
Voice chat with other users. (selected chat rooms only)
All future VIP features and upgrades as long as you are VIP.

Webcam and voice chat are not available in every chat room. They are switched on in selected rooms only. If you are buying VIP specifically for one of these, check that the room you are in offers it before you purchase — VIP is sold per room and there are no refunds.

How do I get VIP?

Open the chat room you want VIP in and click Store on the left side menu — it opens on the VIP tab. You can also click the diamond icon at the bottom right.
Choose the tier you want and follow the instructions.
Pay by debit card or credit card through our secure payment gateway. Please make sure you fill out all of the required fields.

Video chat VIP purchases need to be arranged by contacting us.

You can also make a donation to this website that will entitle you to VIP membership, as long as your donation matches or exceeds the cost of the tier of VIP you are looking for.

After making your purchase, if you have any inquiries about VIP, email our customer support email at:chatavecom [at] gmail [dot] com and specify "VIP Inquiry" as your subject.

Can I buy VIP for someone else?

Yes. Open the Store on the left side menu, pick a plan on the VIP tab, then choose Someone else rather than buying for yourself, and follow the instructions. The most important piece of information we need is the username of the person you want to give the VIP membership to. Please ensure that user is a registered user — guests cannot become VIPs. Gifted memberships are normally processed within a few hours.

You cannot gift VIP to yourself — use the option to buy for yourself instead.

VIP+ — our top membership

VIP+ is our most exclusive membership. It is an upgrade on top of Lifetime VIP: a one-time purchase that never expires, adding extra features to everything VIP already includes.

VIP+ is available in selected chat rooms only. We are introducing it one room at a time. If you do not see a VIP+ tab in a room’s Store, that room does not offer it yet.

What does VIP+ include?

Everything included with VIP, plus:

The highest member rank, listed just below staff in the userlist.
A royal diamond next to your name, and a VIP+ badge on your profile.
A collection of avatar frames to show off: the royal diamond frame and neon rings are free, and many more, from Sakura and Phoenix to Crown and Legendary, can be unlocked with gold and are yours to keep. Plus a royal profile cover with a VIP+ crest.
Royal diamond name styles with optional glint, plus text effects.
Additional exclusive username fonts.
Stand out in the userlist with a soft highlight in the room’s colors, and a sparkle when you arrive in a room.
Earn 100% faster gold (2.0x) — twice the rate of regular users.
Change your username for free from your profile, up to once a week.
Go invisible in the chat room. You stay hidden from the userlist, and if someone searches for your name you show as offline.
Guest-free chatting: hide guests’ messages and block their private messages with one switch in your profile — an exclusive VIP+ privilege in most of our rooms.
Extra statuses to show what you are up to.
Exclusive animated emojis.
React to any message in the chat. Everyone in the room sees your reactions.
Style your About me with fonts, colors and gradients.
Private chat tabs, so you can switch between conversations in one window.
VIP+ never expires.

Emoji artwork: Noto Emoji by Google. The animated emojis are licensed under CC BY 4.0.

Who can get VIP+?

VIP+ is only for Lifetime VIP members. If your VIP is on a timed plan, you first need to upgrade it to Lifetime VIP. In rooms that sell timed plans, the Store offers an Upgrade to Lifetime VIP option at the full Lifetime VIP price — any time left on your current plan is not credited.

How do I get VIP+?

Open the chat room and open the Store from the left side menu, or click the diamond icon at the bottom right.
Select the VIP+ tab.
Press Get VIP+ and pay by debit card or credit card. VIP+ is added to your account straight away.

Can I buy VIP+ for someone else?

Yes. Any registered member can give VIP+ as a gift. On the VIP+ tab, under Give VIP+ as a gift, enter the member’s username and press Check price. If they are already a Lifetime VIP, the gift costs the VIP+ price. If not, Lifetime VIP is included in the gift, so it costs the VIP+ price plus the Lifetime VIP price. The exact total is shown before you pay, and VIP+ is added to their account straight away with a message telling them who it is from.

VIP+ cannot be given to yourself, to a guest, or to a member who already has VIP+. The Upgrade to Lifetime VIP can only be bought for your own account.

Our refund policy for VIP (below) applies to VIP+ and to the Upgrade to Lifetime VIP in the same way.

Renewal, refunds and verification

Does VIP renew automatically?

No. We do not automatically renew VIP memberships. Upon expiration of your VIP membership you will receive a private message notification, and if you would like to continue you must purchase it again.

VIP status will not be reinstated or transferred to a user's account if they delete their account, create a new one, or lose access due to their own actions.

Can the VIP features change?

Yes. From time to time we do review the features and functions given to VIP members, and they are always subject to change. We sometimes need to remove some features, but in most cases new additional features are added.

Do you offer refunds on VIP?

No, we do not offer any refunds. There are no exceptions. Please do not purchase unless you are sure you want to have VIP. We also do not offer refunds to users who have been banned because of a violation of our terms of use or other chat rules. Finally, no refunds are offered to those who simply do not want to use this website anymore, or who no longer have access to their account (such as lost email and password access).

If a duplicate payment was made, we would issue a refund.

Verification of VIP purchases

Please note that we do not tolerate fraudulent purchases. We will always cooperate with and inform law enforcement if such attempts are made. You may not log into another user's account to purchase VIP for them — there are serious risks in giving out your password to other people, including the person completely taking over your account.

We reserve the right to investigate a payment from time to time, and you may be asked some questions related to it. If proof of ownership of the bank card is requested, we would do so only in a safe way. We will never ask you to send your full bank or credit card number.

Payment problems

Payments are taken by card through our secure payment gateway. Almost every failed purchase is the card issuer declining the transaction rather than a fault on our side, and most of them clear on a second attempt once a billing address is supplied.

My card was declined. What do I do?

The first attempt is sent without a billing address, because the address is not required. If your bank declines it, an Billing address panel appears under the card fields and the message reads:

"Card declined. Try adding your billing address below, then submit again."

Enter the address your card is registered to — the one on your card statement, not where you happen to be.
Fill in both the street address and the postal or zip code. The form will stop you if only one is filled in.
Submit again. Each retry is sent with a new reference, so resubmitting is safe and will not double-charge you.

Many banks check the billing address before approving an online payment. Supplying it correctly is the single most effective fix when a card is refused.

Messages you might see

Message	What it means
Payment approved. Your VIP is now active	Success. The page reloads shortly and you receive a private message with your authorization and transaction ID.
Card declined. Try adding your billing address below, then submit again.	Your bank refused the first attempt. Add the billing address and submit again.
Transaction declined. Please contact us for further assistance.	It was refused again even with the address. Contact your bank first, then email us if they confirm nothing is wrong at their end.
Please check your card number, it does not look complete or correct.	The card number failed a basic check before it was ever sent. Re-type it with no spaces.
That card number is too long for our payment system.	The card has more digits than the gateway accepts. Use a different card.
Please enter the 3 or 4 digit security code from your card.	The CVV is missing or the wrong length. It is 3 digits on the back for most cards, 4 on the front for American Express.
Please enter both your street address and postal code.	You started the address but left one of the two required parts empty.

Common reasons a bank refuses the payment

The billing address or postal code does not match what your bank holds.
International online payments are not enabled on the card.
Insufficient funds, or a daily spending limit already reached.
A wrong card number, expiry date or security code.
The bank flagged the payment as unusual and blocked it automatically.
A prepaid gift card that is blocked from online or international use. This is common — many prepaid cards will not work here at all.

If you believe the payment should go through, contact your bank and ask them to allow the transaction, or to explain why it was rejected. Asking them to permit international online transactions usually resolves it.

Was I charged for a failed payment?

A declined transaction is not a charge. If a pending amount appears on your statement it is an authorization hold, and it will drop off on its own within a few days without any money leaving your account. If a completed charge appears and you did not receive your VIP, contact us with the date and amount.

Errors when buying VIP for someone else

If you are gifting VIP and the username is rejected, the message tells you which check failed:

Message	What it means
The username provided does not exist	Check the spelling. It must match their registered username exactly.
You cannot send VIP gift to yourself	Use the buy-for-myself option instead.
The specified member is already VIP or has a better rank	They already hold VIP or a higher rank, so there is nothing to add.
You cannot send VIP membership to a guest member	The recipient needs a registered account first.

I still cannot pay. What now?

If you are sure there is nothing wrong with your card, email chatavecom [at] gmail [dot] com and specify "VIP Payment Issues" as your subject. Tell us the room, the approximate time of the attempt and the exact message you saw, and we can look it up.

We hope you enjoy the VIP features that we provide. Happy chatting.

Gold Currency

Virtual gifts, username changes, photo slots and games — see how Gold works and how to buy it.

Go to the Gold page →