Dear Valued Chatters:
Outages are never a good thing! Today (or yesterday depending where you are in the world) we experienced a service outage for our chat forums and some of our chat rooms. We want to deeply apologize for any inconvenience this may have caused you. The outage was beyond our control and required electrical equipment to be repaired at the main datacenter. Then they had to wait on some parts to be delivered. This caused outages with several different clients, not just us. The process took over 10 hours to get fixed. That is not acceptable, but at least they repaired something that could have done far more damaging down the road. We see that as a positive.
Unfortunately, the outage caused our chat forums to go down so we were unable to post any announcements about this outage. In the future, if there are any outages and the chat forums are down, then please refer to the #1 Chat Avenue X page (formerly known as Twitter) or our Facebook page for the latest updates on the service status. We try our best to keep the latest news there. However, the priority location for major news or announcements is our chat forums. We do try to provide an estimated time for downtime but, in this instance, it was unknown to the us and even to the datacenter.
We hope the issues have been permanently resolved and there are no further issues moving forward. Once again, we apologize for the inconvenience and understand how important the free chat rooms are to you all. If you have any technical issues, please open a thread in our chat forums. Please also leave any comments or feedback you may have there as well
Happy Chatting to you!
– #1 Chat Avenue Support Team