Hey everyone!
Hope everyone is doing well. It looks like we are going to have a new President very soon. Exciting times.
Today, we are going to talk about reporting troublesome users. For the most part our chat community has many great and unique users. People who you would love to be friends with and trust. However, there are the odd “bad chatter” out there. We have already shared some chat safety tips on our website, but we know that it is not enough. We have made the reporting tool for those particular troublesome users.
Our reporting system inside our chat rooms are primarily used for reporting profiles and messages sent. Messages reported can be in public or private chat.
Who should I report?
You should report any users who have violated any of our terms of service or chat rules. You can also report any users who are harassing you or committing illegal acts in private chat. Any bots advertising other websites or social media account spamming should be reported as well.
You can also report a violating profile. This includes using nude avatar photos in a room that forbids it or advertising social media accounts in the ‘About Me’ section or wall posts violating rules of our chat rooms.
How do I report a profile?
Reporting a profile is very easy. Go the the users profile and click the 3 line hamburger menu in the top right corner. Then select ‘Report’ as shown below:
There, you will be given several reasons to select from. Choose the one most appropriate and click REPORT.
Your report will be sent to a moderator to look at and review. Do not submit the same report multiple times. Once is enough.
How to report a violating message?
Beside each message to the right side there are 3 dots. Click that and then you will see a ‘Report’ option. Click and you will be given a drop down menu to select the reason.
As like the profile reporting, submitting a report will go directly to a moderator for review.
For private messages, you will see the reporting button in the actual private chat window. It will be represented by a wheel as shown below:
Click that and you will have a number of reasons you can choose. Please note that sending a private chat report will reveal any conversations that you may have had with the other party.
What happens after I submit a report?
As soon as you submit your report it goes into a queue system for our moderators to review. Reports are all taken very serious and should not be abused. Only report those who are truly violating one of our chat rules or terms of service.
Those who abuse our reporting system will be subject to a kick or ban themselves. Furthermore, depending on the report, it may be referred to law enforcement.
Thanks again for your support and keeping our community safe from bad chatters.
– Administrator